At Shiv Shakti Travels, we understand that travel plans in Kutch and Gujarat may need to change due to unexpected circumstances. Our cancellation and refund policy is formulated to ensure fairness for our passengers while protecting our drivers and vehicle operations.
1. Cancellation Tiers & Refund Percentages
Cancellation fees are calculated based on how far in advance of your scheduled pickup time we receive your cancellation request:
- More than 24 Hours Before Pickup: 100% Full Refund (FREE Cancellation). Zero cancellation fees are charged. Any advance amount paid is refunded in full.
- Between 12 to 24 Hours Before Pickup: A cancellation charge of 25% of the total booking fare applies. The remaining 75% is refunded to you.
- Between 6 to 12 Hours Before Pickup: A cancellation charge of 50% of the total booking fare applies. The remaining 50% is refunded.
- Less than 6 Hours Before Pickup: No refund can be issued, as the vehicle has been blocked exclusively for you and the driver has commenced dispatch.
- No-Show: If passengers do not arrive at the scheduled pickup point within 45 minutes of the agreed time without prior notification, the booking is treated as a No-Show and is non-refundable.
2. How to Request a Cancellation
To cancel or reschedule your ride, please contact our 24/7 support desk through any of the following channels:
- Call Us: +91 88667 71432
- WhatsApp Message: +91 88667 71432
- Email: shivshaktienterprise.sse@gmail.com
Please mention your Full Name, Contact Number, Pickup Date, and Route to expedite the cancellation process.
3. Refund Processing Timeline
- Approved refunds will be processed within 5 to 7 business days from the date of cancellation approval.
- Refunds are credited directly to the original payment source (UPI, Google Pay, PhonePe, Paytm, Bank Transfer, or Debit/Credit Card).
- For advance cash deposits, refunds will be wired via IMPS / NEFT directly into your verified bank account.
4. Trip Modifications & Date Rescheduling
- Rescheduling 12+ Hours in Advance: You can reschedule your trip date, pickup time, or vehicle preference free of charge, subject to vehicle availability.
- Same-Day Rescheduling (< 12 Hours): Accommodated wherever possible based on current vehicle availability. Any difference in vehicle rate or waiting hours will be adjusted transparently.
5. Cancellations by Shiv Shakti Travels
In extremely rare situations where an unforeseen mechanical breakdown, driver illness, or emergency arises:
- We will immediately arrange an alternative vehicle of equal or superior category at zero additional cost to you.
- If an alternative cab cannot be arranged, you are entitled to a 100% immediate full refund plus priority assistance.
6. Force Majeure & Severe Weather Conditions
Kutch occasionally experiences seasonal desert rain, tidal flooding on salt-flats (Rann), or unexpected road closures. In instances of documented natural disasters, extreme weather warnings, government-mandated travel restrictions, or strikes (bandhs), cancellations can be made without penalty, and advance payments will be credited as a 100% travel voucher or refunded.