Welcome to Shiv Shakti Travels ("we," "our," or "us"), based in Bhuj, Kutch, Gujarat. We respect your personal privacy and are committed to maintaining the confidentiality of any information you share when inquiring about, reserving, or utilizing our car rental and tour package services.
1. Information We Collect
To deliver smooth cab dispatch and reliable booking services, we collect the following categories of information:
- Personal Contact Data: Name, phone number, WhatsApp number, and email address.
- Trip & Logistics Information: Pickup address, drop-off destination, travel dates, flight/train numbers (for timely airport/station pickups), and passenger headcount.
- Transaction & Payment Details: Payment mode (UPI ID, bank transfer receipt, or cash receipt). We never store credit card numbers, CVVs, or online banking passwords.
- Trip Telemetry & Safety Data: Real-time GPS location of the vehicle during your hired trip to ensure route compliance and emergency roadside assistance.
2. How We Utilize Your Information
We use the data we collect solely for legitimate travel operations:
- To confirm cab reservations and assign the appropriate vehicle and driver.
- To dispatch booking vouchers, driver details, and vehicle registration numbers via SMS/WhatsApp.
- To track flights or train arrival schedules for on-time airport and railway station pickups in Bhuj or Gandhidham.
- To process invoices, GST documentation, and refunds when requested.
- To enhance passenger safety through active vehicle GPS tracking.
3. Information Sharing & Third Parties
We never sell, trade, or rent your personal data to advertisers or marketing agencies. Information is shared exclusively on a need-to-know basis with:
- Assigned Chauffeur / Driver: Passenger name, contact number, and pickup location so the driver can connect with you and execute your ride smoothly.
- Payment Gateways & Banking Partners: Authorised RBI-compliant financial institutions to securely verify payments.
- Statutory Authorities: If required by Indian law, transport regulations, or law enforcement inquiries.
4. Data Security
Shiv Shakti Travels implements industry-standard administrative and technical safeguards to secure your personal records. All data transfers across our website utilize encrypted HTTPS connections, and internal access to client booking records is strictly restricted to authorized support dispatchers.
5. Data Retention
We retain booking and trip records for up to 3 years to satisfy Indian tax, accounting, and motor vehicle transport recordkeeping requirements. Following this period, customer records are securely archived or deleted.
6. Your Privacy Rights
You have the right to inspect, update, or request the deletion of your personal contact records from our promotional contact lists at any time. Simply reach out to us via call or email.
7. External Links & Google Services
Our website features links to external services such as Google Maps and WhatsApp. Please refer to their respective privacy terms when interacting with these third-party platforms.
8. Contact Our Privacy Desk
For questions or privacy concerns, please contact:
Shiv Shakti Travels
Office No.- 01/B, Madhav Chambers, Plot No.- 326, Rabindranath Tagore Rd,
Ward 12B, Gandhidham, Gujarat 370201, India
📞 Phone: +91 88667 71432
✉️ Email: shivshaktienterprise.sse@gmail.com